What Will GDPR Mean For Clik Customers?

GDPR Guide For Clik Software Customers

May 2018 will see Europe’s data protection rules undergo their biggest changes in 20 years. Since the 90s, the amount of digital information created, captured and stored has massively increased. This has rendered our existing data protection rules unfit for purpose. GDPR is here to change that. But what will it mean for you as a Clik customer?

What Is GDPR?

According to the EU, the General Data Protection Regulation (GDPR) is Europe’s new framework for data protection laws. It’s been designed to give greater protection and rights to individuals and their personal data.

When Does It Start?

May 25, 2018.

Who Will Enforce It?

The Information Commissioner’s Office.

What Are We Doing About It?

We have an internal GDPR project which will be ongoing leading up to 25 May 2018 and beyond. We are fully committed to enhancing Clik products to enable customer compliance with the GDPR. We kicked off our GDPR compliance project by sending Phil on a GDPR Practitioner course earlier this year and we have key members from all parts of the company working on solving GDPR issues for our customers.

While the existing product today can be used in a way that helps comply with GDPR, doing so can be difficult or involve workarounds. Our goal is to make this as easy as possible and to introduce new product functionality that will help you comply. Some of the areas of the product we are working on include:

  • A way to make contacts anonymous if you get a ‘right to be forgotten’ request, but keeping non-personal data for historical reporting
  • A quick way to export data if given a subject access request
  • More privileges and a user-friendly audit history

Clik can’t help companies be fully compliant – that is down to you. You should seek legal advice if needed, but there will be many GDPR-friendly features available in Clik.

Please keep an eye on our blog and follow us on Twitter to see further announcements related to GDPR.

4 comments on “What Will GDPR Mean For Clik Customers?

  1. The biggest vulnerability and non compliance with GDPR is ‘Clik Remote” as it transfers the data through non encrypted http protocol. All of the data, including passwords, can easily be intercepted with some very basic software. This could easily allow non authorised people access to your CRM. The ‘clik remote’ software should be using ssl encryption out of the box, and Clik should not be telling people “it’s your IT companies responsibility” you are the software provider, so find a solution! It’s very disappointing that we have had to shut our clik remote down! There will be many people not aware of this vulnerability with Clik Remote.

    1. Hi Dan,

      Clik Remote is installed on your network in your office and is a web application. We do recommend you buy an SSL certificate as this confirms your site as safe, we can’t give SSL out of the box as the certificate needs to be registered/installed with your server, and you would need to renew it annually. This is why we recommend you talk to your IT about getting one, they could get an SSL cert for approx £70 – £105. You can also generate free SSL’s from places however, we would recommend purchasing one.


  2. It is good to hear that you are working on these new functions / capabilities – but when are they likely to be ready?

    1. Hi Amanda

      The GDPR friendly features are currently being tested and we hope to have them ready in the next two to three weeks.


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